Nearly two decades of care without borders

A leading healthcare assistance provider across the Middle East, Africa, and the Arab Gulf — built on trust, integrity and accountability since 2014.

ISO

9001:2015 certified since 2015

Our story

A trusted name in health & travel assistance

For nearly two decades, BIA Assistance has grown from a regional vision into a trusted name in medical and travel assistance. With strategic offices in the UAE, Egypt, and Tunisia, and continued expansion into Turkey and Morocco, we bring together local expertise, international standards, and strong regional partnerships to support clients across the Middle East, Africa, and the Arab Gulf. Our journey is built on a simple principle: when people need assistance, there should always be someone ready to act. Supported by ISO 9001:2015 certified quality standards, advanced technology, and an experienced team, we deliver dependable, coordinated assistance across borders with the same commitment to excellence at every step.

Our Mission

To provide exceptional health and travel assistance services with utmost professionalism, integrity, and care, ensuring peace of mind for our clients wherever they may be in the world.

Our Vision

To be the leading provider of health and travel assistance in the Middle East, Africa, and the Arab Gulf — known for excellence, innovation and customer satisfaction.

Our journey

From a bold idea to a regional leader

2014

Foundation

Established with a vision to deliver reliable healthcare and travel assistance across the Middle East, Africa, and the Arab Gulf.

2017

Regional Expansion

Expanded operations and built strategic partnerships, growing a strong network of healthcare providers across key markets.

2020

Technology Integration

Introduced advanced technology to streamline operations, improve response times, and enhance the client experience.

2023

ISO 9001:2015 Certification

Achieved ISO 9001:2015 certification, reinforcing our commitment to international quality standards and continuous improvement.

2025

Digital Transformation

Accelerated digital initiatives to strengthen operational efficiency and deliver seamless assistance.

2027

Future Expansion

Continuing our growth journey with planned expansion into Turkey and Morocco, strengthening our position as a leading healthcare assistance provider in the region.