Our Team — BIA Assistance Group

Yusuf Galal — Founder & CEO of BIA Assistance

2014

Founded BIA Assistance

A word from our founder

No one should ever face an emergency alone

“When I founded BIA Assistance in 2014, I had seen too many people left stranded in their most vulnerable moments — far from home, far from care, and unsure who to call. I built BIA to be that call.”

Our mission has never changed: to deliver fast, compassionate health and travel assistance wherever our members are especially in remote and challenging places others can’t reach. With nearly two decades of experience and an ISO 9001-2015 certified commitment to quality, my vision is for BIA to keep expanding across the Middle East, Africa, and the Arab Gulf while never losing the human touch that started it all: trust, integrity and accountability.

Yusuf Galal

Founder & Chief Executive Officer

Executive leadership

Vision, strategy and a steady hand

Dr. Mina Joseph

Operations Manager

Directs daily operations, advances strategic initiatives, and oversees acquisitions and business expansion.

Dr. Aya Ashraf

International Network Specialist

Strengthens operational performance by evaluating processes, identifying opportunities, and improving workflow efficiency.

Ibrahim Soliman

Vice President

Defines strategic objectives and develops initiatives aligned with BIA’s overall corporate goals.

Department heads

Expertise across every discipline

Nourhan Khattab

Internal Audit Manager

Oversees internal audit activities, evaluates controls and processes, and strengthens compliance, risk management, and continuous improvement.

Dr. Hany Morris

Head of Medical Network & CCSP

Expands provider networks, manages healthcare partnerships, and drives utilization and cost-containment strategies.

Dr. Nada Farghaly

Medical Director

Oversees medical case assessments, ensuring clinical quality, sound decision-making, and appropriate patient care.

Omar Abdallah

Assistant Operations Manager

Supports daily operations, coordinates workflows, and implements process improvements to enhance operational efficiency.

Bilal Fawzy

Head of Technology

Leads technology strategy and digital transformation, developing solutions that enhance operational efficiency and service delivery.

Ahmed Nasser

Head of Finance

Oversees financial operations, reporting, budgeting, and controls, ensuring accuracy, compliance, and efficiency.

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The people behind the promise